Agreement to the following terms and conditions is required on all orders made to The Paper Cafe.
"We" is referred to the Paper Cafe, abn 529 923 183 44, and where the words "you, your" as used in these terms and conditions are referred to the consumer.
We ensure that all personal details voluntary supplied by you will be treated as confidential before, during and after the order, and will not be passed to any third party,except when required by law. The Paper Cafe will not disclose any details other than those necessary for the completion of your design.
Minimum orders and additional items
Minimum order amounts apply to some items. Please feel free to contact us for any queries.
We do encourage you to order additional quantities when placing and pricing an order to cover any increases in guest numbers etc. Any extra artwork required after printing may incur a small fee.
Quotes for your Creations
The Paper Cafe will provide you with a written quote after the initial order form is submitted and designs are created. For the majority of artwork and designs once a quoted price is issued, there are no increases however we do reserve the right to make any necessary increases 30 days after the quote is issued, due to our varied suppliers and their stock availability. You will be duly noted of this. All prices are in AUD. A 50% deposit must be made with in 7 days after receiving your quote to secure your order and quoted amount, and this can be done by Automatic Funds Transfer (AFT), cheque and money orders. Personal cheques which have been dishonored will be brought to your attention, and will incur a $35 fee which is to be paid immediately. Once your payment is received and cleared, we will commence production. When your order is complete, the remaining balance is required in order to dispatch your goods. Money orders and cheques may be made payable to: The Paper Cafe - PO BOX 209 WOODCROFT SA 5162. Automatic Funds transfer details will be issued to customers requesting this form of payment.
Guest lists and wording
Final wording and names are to be typed as you wish it to appear as this will be how the designs are printed. An excel document is the preferred use for this information, however fax or post is available. All guest lists that are supplied on paper (typed or handwritten) will attract a $80 typing set up fee. No refunds will be given for incorrect spellings, as this is the responsibility of the consumer. However additional items may be re-created and charged to cover costs of materials needed. All information should be checked prior to sending to us, as we do not provide a proof for this. If mistakes are made by us we will replace, reprint or refund affected items.
Guests name may be printed on the invitations and stationery, and guests names (including surnames) and address on envelopes unless specified by you.
After receiving your deposit a design proof will be emailed, posted or faxed to you for approval. We ask you to proof read, sign, date and return this proof to us, confirming that spelling and wording is correct before printing. Two minor alterations can be made before an alteration surcharge is applied. We highly recommend you double check the correctness, as only one proof is included. Additional proofs are charged at $30.00 each. The proof wording is the responsibility of the consumer, and changes made after the commencement of your artwork will incur additional charges.
Colours/ finish/ sizing
At times, colours on the web site may differ from those printed on paper however we endeavor to ensure they are as close as possible. The designs and papers are handcrafted and therefore there may be slight variations in the finished products. This may occur more so if additional stock is needed so we encourage you to plan ahead! Some handmade paper colours/ shade vary between batches. The standard colour of printed text is in black unless otherwise stated by you. We do not accept responsibility of any incorrect colour choices requested by you.
Unfortunately there are no guarantees of stock availabilities. If at any time stock required is unavailable, we will do our best to offer alternate designs similar to your original choice. We will source the closest product variations and offer at no additional charge to you, with in reason. If you are unhappy with the new design and wish to cancel your order, you are free to do so, however this may attract a fee depending on how much work we have done up until this time.
Tree-free handmade papers
Some of the papers used to create your invitations are made from cotton, which means they are tree-free, eco friendly and biodegradable. We are also strong believers of recycling scraps of paper during the creating process, and we recycle all used ink cartridges, just to do our bit for the environment!
When all designs are approved and there are no further alterations, an optional sample will be posted via australia post so you can view and touch the finished product. These are charged according to individual production costs. Should you change your mind after seeing a your sample, additional samples are offered at a charge, and will be delivered promptly, providing we have extra stock available. If you choose not to have a sample, you will not be charged, however we do recommend purchasing a sample so you can see exactly what you are ordering.
Samples may also be purchased before placing an complete order to ensure you are confident when choosing the right style of stationery. They are priced between $15 -$25 per sample (set), and payments are to be made before they are created.
Once your order has been confirmed with a deposit, and we have all your necessary proofs and completed guestlist approximate production time for your stationery is 3 to 4 weeks. Our aim is to keep our productions time as quick as possible. This may vary slightly due to work schedules and supplier stock however this is taken into account and you will be duly noted of time needed. Variations may also happen because we order specifically for YOUR creations.
Urgent orders can be scheduled where possible .We are able to help you with alternate designs where the production time is reduced. An additional loading may apply. You will be informed if and when this occurs.
If at any time you wish to cancel an order, only the work done to date will be charged and/ or stock purchased, plus a $50 cancellation fee. No refunds are given after time of printing and deposits are non-refundable.
Great care will be taken by The Paper Cafe to ensure your products arrive safely. This also means that The Paper Cafe is not liable for any damage done or delay once the order is dispatched. We prefer to use a courier as we find that your items are more protected. The cost involved for delivery is included in your invoice. We can send by express post where possible.
Providing The Paper Cafe with all the information needed means we will endeavor to meet deadlines as required providing you supply us us with approvals, adjustments etc. Deadlines are still estimates and clients will be informed of final dates.
All designs on this web site is copyright protected.
© The Paper Cafe 2007. The context of these pages may not be reproduced or transmitted or made available on a network in whole or in part without the prior consent of The Paper Cafe. These pages may be downloaded or printed for your personal and private use provided that you make no alteration to any of these pages and you do not use any part of the pages in any work or publication in whatever medium stored. The Paper Cafe reserves the right to make changes to this web site with out prior notice.
Contacting The Paper Cafe
You can contact The Paper Cafe via email, post or telephone.
Fax:08 8325 3695
Post: The Paper Cafe, PO Box 209 Woodcroft,SA 5162
Telephone: 0449 504 379